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Apple product manager8/3/2023 ![]() ![]() Reibstein joined Zillow because she saw an opportunity to apply design thinking to the workplace and talent strategy more broadly. Reibstein joined Zillow in 2019 in a blended role overseeing “organizational operations.” Prior to Zillow, she worked in product management at Amazon, leading the launch of the retail giant’s Prime Day, and later became technical adviser to Amazon’s SVP of HR, Beth Galetti. Her role includes customer-facing product responsibilities and HR initiatives, ranging from compensation and benefits to COVID-19 policies. Meghan Reibstein, vice president of product management and flexible work at Zillow, manages a team of 70-six of whom oversee all matters of flexible work. But the main priority is to optimize the employee experience for a workforce that may very well have differing attendance requirements, with some in the office, some fully remote, and others somewhere in the middle. The responsibilities of a head of remote work are wide-ranging and span all business functions. Hiring for remote leadership roles, he adds, is “growing like crazy.” The job description But cuts across disciplines,” says Brian Elliott, SVP at Slack and executive leader of the Future Forum research consortium. In most cases, the remote work leader reports to the head of HR because “that is the role overseeing employee experience and bringing people together. It’s part of an HR shift that acknowledges the need to continuously evolve, manage, and improve the digital employee experience and find solutions to key gaps, including fostering collaboration among distributed teams, creating equitable compensation models for employees in different locations, and cultivating an inclusive culture in person and online. “I think most heads of HR have realized we need somebody on this,” Bersin says, given the strategic importance of getting the post-pandemic work model right, and against the backdrop of a competitive talent market. The role is driven by user research and data, and the goals are tied to employee engagement and retention. Yet heads of remote work are tasked with testing and iterating workplace apps, crafting new policies, and developing digital services meant to improve the employee experience. That experience serves them well in this role, which, at first glance, seems like another HR offshoot. “There’s tools, there’s culture, there’s measurement, there’s pay, there’s taxes.”Ĭompanies like Twitter, Zillow, Facebook, Dropbox, and Okta have hired leaders to oversee remote work, and many have product management backgrounds. “You have to have someone who owns this,” says Josh Bersin, an HR consultant and former partner at Deloitte, adding that the areas of responsibility are expansive. The role is a multifaceted one that is responsible for office design decisions, workplace attendance and remote work policies, employee health and well-being, and workplace technology. A number of companies, especially those in the tech sector, are hiring individuals to oversee the impact of new work models on the talent experience. ![]()
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